SHIPPING POLICY

ORDERS EXECUTION

www.ezzoexclusive.com, Online Shop makes every effort to ensure that all orders are executed and shipped on the same day. Orders placed until 13:00 Greek time are sent on the same day. Orders placed Friday after 13:00, Saturday and Sunday are shipped on Monday. Saturdays, Sundays and official Greek holidays are excluded from working days.   DELIVERY   Deliveries to Greece, Cyprus and within the EU are made by ACS Courier. The estimated delivery time within Greece is 1-3 working days (or until 5 days for remoted areas) and 7-10 working days for Cyprus. For deliveries abroad, in countries within the EU, the estimated delivery time varies depending the final destination. The delivery time is indicative and may vary on islands and remote areas. Shipments abroad within the EU are made by the Hellenic Post and are delivered in 7-10 working days. Shipments outside the EU are made by the Hellenic Post and the estimated delivery time is 12-15 working days. www.ezzoexclusive.com, Online Shop is not responsible for delivery delays caused by weather conditions, international customs issues or other circumstances beyond its control. When your order is sent, you receive an e-mail, with the bill of lading number and a link to monitor the status of your shipment on the site of the cooperating courier.  

COVID-19 Update:

In this difficult period we are going through we do our best so that nothing changes in the service and management of your orders. We send your orders daily in order for them to reach you as soon as possible. Thank you for your support and understanding of any delivery delays. #staysafe  

SHIPPING CHARGES

For deliveries within Crete, within cities and land transport: Shipping costs for purchases over € 100.00 are free. For orders below 99.00€ and up to 2 kg, the shipping cost is € 5.00 and € 1 for every extra kg. Cash on delivery cost is € 3.00 (including VAT 24%). For deliveries in inaccessible areas: Shipping costs for purchases over € 170.00 are free. For orders below € 170.00 and up to 2 kg, the shipping cost is € 7.00 and € 1,5 for every extra kg. Cash on delivery cost is € 3.00 (including VAT 24%). For shipments to Cyprus: Shipping and cash on delivery costs for purchases over € 300.00 are free. For orders below this amount, the shipping cost is € 10.00 and the cash on delivery costs are € 5.00 (including VAT 24%). For shipments to countries within the EU: Shipping costs for purchases over € 400.00 are free. For orders below this amount, the shipping cost is € 20.00. For shipments to non-EU countries: Shipping costs for purchases over € 600.00 are free. For orders below this amount, the shipping cost is € 50.00. Non-EU deliveries are usually subject to customs duties and import duties in the country of dispatch and are the sole responsibility of the consignee.